Refund Policy
Refund Policy – Template Factory
Website: factoryofdigital.com
Business Name: Template Factory
Contact: templatefactory14@gmail.com
At Template Factory, we sell digital products only. Because digital files cannot be returned once downloaded, all purchases are considered final.
Please read this Refund Policy carefully before completing your order.
⸻
Digital Product Refund Policy
All our products are delivered instantly via email and download link.
For this reason, we do not offer refunds for digital items after purchase.
Refunds are not provided for:
• Downloaded digital products
• Accidental or mistaken purchases
• Change of mind
• Using an incorrect email address during checkout
• Not understanding how to use the product (we offer support instead)
• Compatibility issues if the customer’s device/software does not meet requirements
⸻
Non-Delivery of Product
If you did not receive your digital files:
1. Check your spam/junk folder.
2. Verify that the email used at checkout is correct.
3. Contact us at templatefactory14@gmail.com with your order number.
In these cases, we will resend your files manually at no extra cost.
⸻
File Corruption or Download Issues
If your file is corrupted or cannot be opened:
• Contact us at templatefactory14@gmail.com
• We will provide a new download link or alternative delivery method.
This does not qualify as a refund but as a file replacement.
⸻
Duplicate Purchases
If you accidentally purchased the same product twice, contact us immediately.
We can provide:
• A replacement product of equal value, or
• Store credit for a future purchase.
Proof of purchase may be required.
⸻
Unauthorized Purchases
If you believe someone used your payment method without permission, please contact your bank or card provider.
We cannot issue refunds for unauthorized transactions, but we can provide order details to assist your bank.
⸻
Customer Support
If you have any issues with your purchase, delivery, or download, we are here to help.
We aim to respond within 24 hours.
⸻
Acceptance of Refund Policy
By purchasing from factoryofdigital.com, you acknowledge that you have read and agree to this Refund Policy.